The Chapel Experience What sets The Chapel apart from other salons? Watch our video to find out...
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We asked Scott Perkins to tell us what 2018 brought The Chapel Tunbridge Wells and what it’s meant to him...
I think firstly, there has been a shift in the team that as a brand we care for our team as much as we do our guests, with more time being invested in focusing on ourselves. Communication between my whole team has elevated to another level, which is superb.
The movement of what it should feel like a host is looking after you as opposed to being treated as a Chapel guest will become more apparent as 2019 progresses...
Though the biggest movement is something we are calling internally ‘The Chapel Vibe’. We are regularly sharing the tiny details that we individually add that make a difference to our guests, how to improve and other new ideas to keep the experience evolving. We care so much for this feeling that we devote a whole meeting about its potency on a Tuesday led by Sarah & Laura with team members contributing their learnings about what it is to add their own distinctiveness to the whole experience of The Chapel.
It is my wish for our guests in 2019 that they feel at ease with their individualities and that every time they visit us at The Chapel we celebrate what makes them unique and bring beauty to each reflection they may catch a glimpse of.
My wish for my team is that they continue to understand how amazing they are and how much more there is to explore their talent whilst working in such creative surroundings!
What I love most about working with my team is seeing that excited spark when they truly feel understood and appreciated for what they have done and the best is when you overhear them talking excitedly about an outcome you nudged them towards!
To find out more and see more of The Chapel Tunbridge Wells, click here.
