If you wish to make a change to your Appointment, please let us know as soon as you can - it helps our Team so much.

A 25% Appointment Deposit is chargeable for online bookings and first time Appointments.

All Appointments are subject to our Booking Cancellation Policy. Appointments can be altered up to 48 hours before the Appt, after that the following charges will be incurred and settled via the payment card used to book the Appointment.

Booking Cancellation Policy:

  • 25% of Appointment for cancellation within 48 hours
  • 50% of Appointment for cancellation within 24 hours
  • 100% of Appointment for no-show or cancellation on the day

If you are running late, please contact us so we can tailor the Appt to the remaining time available and help you try to avoid any cancellation charges.

We're very grateful for your understanding. Appointments cancelled without sufficient notice means we miss the opportunity to contact Guests on our waiting list and cannot fill that Appointment time, which hits our team and our independent business really hard.

Please note card details are held securely by our payments provider to hold future Appts. These details are managed with the highest Compliance Security Payment Card Industry Level 1. Please note: our team has no access to payment details, for more information see here.

For answers to other frequently asked questions, please see our FAQs page.

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