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We have had the most incredible first month of reopening and would like to thank you all for your enthusiasm, support and cooperation. Our teams can’t wait to look after you again, or for your first time.
Your safety, and that of our staff, remain our primary concern and changes we put in place last year will continue to be followed as we ease out of lockdown.
We appreciate the guidelines are fairly lengthy, however it is imperative that we all understand why we have these, and by working together, we can make a great success of a new future. We have summarised in brief, and expanded with details and reasonings beneath.
Have you had the recent onset of a new continuous cough? Do you have a high temperature? Have you noticed a loss of, or change in, normal sense of taste or smell? If yes to any of these symptoms, however mild, you must stay at home and reschedule your appointment (Gov. guidelines).
To protect you, your fellow guests and our teams we reserve the right to reschedule any person attending with symptoms. Please notify us in advance and we’ll do our best to find you a new appointment as soon as possible.
The safety of our guests has always been paramount to us all, and we are pleased that continuing these practices is just as simple and easy as before.
The good news is that our skin safety test procedures are still the same but we have one new exception. Please see the highlights below:
For anyone that requires a skin test, this must be done at least 48 hours prior to your appointment.
The whole team has been working through their guest lists to tailor and personalise your experience to give you the very best results, allowing them to be the most professional stylist they can be. What this means, is that as we haven’t seen some of you for a long time and lots may have changed with your hair (especially colour and grown out styles), they may have selected slightly longer appointment times for you on your initial visits.
The booking team will inform you of how long your stylist or the team collectively have recommended for you. Your stylist will then take the time to tailor your appointment times in future, and in conversation with you. Some salons will have dramatically changed rosters, others less so - the new hours are available here.
Opening Hours & Stylists’ Schedules
There is clear signage outside our salons explaining the new procedures in place. We ask that you wait outside, following the signage, whilst we greet and seat each guest. For everybody's safety, all guests are required to wear face coverings (these should hook around the ears), and Chapel team members are required to wear Type IIR Sterilised face coverings alongside a face shield. Your stylist will have a designated seating area for each guest and they will greet you there - we respectfully request that you do not bring non-essential company with you and bring as little as possible by way of coats and bags.
Our Safety Changes
At The Chapel, we are extremely fortunate to have a lot of space which makes social distancing easier for us than for other businesses. Our sections are designed with the mirror as a screen and are a minimum of 2 metres apart, so we don’t need to provide extra screening.
Seating areas have also been redesigned with safe social distancing in mind and your stylist has designated seating areas for each guest and to use throughout the day (they keep the same styling chairs and sanitise them before and after every use.
The teams have also been given their own cleaning equipment which they’ll have at their sections at all times, so they are the only ones that touch and use them. This includes antibacterial spray, equipment sterilising spray, alcohol gel, cleaning cloths and wooden spatulas to use for styling products.
When working closely with you, the team will be wearing face shields in line with government guidelines alongside the highest medical grade specification Type IIR Sterilised Masks. Face shields are cleaned after each use and a fresh mask is used for each new guest.
At The Chapel, all our salons are equipped with on-premise laundry and drying facilities, and as always our towels and gowns are washed on-site between every use.
We have also created a buddy system for our teams which means they stay together to perform the jobs that are needed to be done around the salons, and be assigned cleaning duty, laundry and other essential tasks on a daily basis, minimising the number of people in areas throughout the day.
We are currently not allowed to provide hard copies of magazines however by working together with our providers, we are able to offer you complimentary digital copies whilst in the salon. Please bring along your mobiles and tablets so that you can read and relax with your favourites during your visit.
Bookings, Payments and Rebookings
To remove the need for unnecessary queuing and congregating, we’ll be taking payments in new dedicated areas or slightly before the end of your visit with us. We recommend downloading and installing Apple Pay or Google Pay on your phone which will negate the need to touch the terminals. For future colour appointments, please discuss these with your stylist during your appointment or whilst your colour is processing.
Thank you for taking the time to read our latest update and very much look forward to welcoming you again soon.
The Chapel Team