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Despite our doors still being closed, we want you to know that our Chapel teams have been keeping in contact with one another and our guests have been very much in the forefront of our minds. The teams are all busy preparing for when we can re-open so it is a safe and welcoming environment for you all.
Colour Advice (including roots)
We have a blog post here written by Rebecca, our Lead Colour Educator, with specific advice on temporary cover ups for your roots, and a how to video to see how best to apply.
Since we have been closed we have not been taking any new bookings and this will continue until we have a clear picture of when we can reopen (don’t worry we’ll be super-organised and have plenty of team members to help you book when the time comes).
All existing bookings for later in the year will be honoured and left in the booking system unless we are forced to stay closed. Currently, if we are closed on the date you have a booking, we will automatically cancel the appointment.
We aim to start taking new appointments two weeks before reopening, and ONLY once we are given a definite date for opening. We hope this will be on the 4th of July 2020, alongside other hospitality businesses.
When we can start booking and amending appointments, we will give you all plenty of notice. As soon as we know the dates and times our guests will be the first to know. Those guests who had appointments since closure and those who had recently visited will be emailed 48 hours before we put out other forms of communication about opening up.
What we don't want to do is open up our books and take bookings for all those who missed appointments only to have to cancel them all again. If we booked people in for the 4th of July and opened up the books we would then get booked up for several weeks in advance. Imagine then we are told we need to stay closed for a further 2 weeks it would then be impossible to get those early bookers in and they may be even more dissapointed. We considered all options including trying to contact our guests in the order in which they where booked but realised the impossibility of that task in any meaningful or fair way.
With over 800 guests visiting our salons every week, and all our teams furloughed, we would find the enormity of contacting each one of those of you that had bookings cancelled impossible, and hope you understand that we felt we have no other option.
For more information on having a conversation with one of the team during lockdown, please see above.
We look forward to welcoming you back to The Chapel in the near future. In the meantime, please keep well and stay safe.