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The safety of all our guests is paramount to us and that is why we adhere to manufacturer guidelines on skin safety testing, which means carrying out a patch test 48 hrs prior to your appointment.
This element of your safety is just as important as our social-distancing measures and cleaning routines.
Although it is very rare, a reaction to hair colour can occur and, if severe, can be painful and distressing. At its most serious, an allergic reaction can result in hospitalisation. For the thousands of perfect skin tests, whenever that one skin test flags a reaction before an actual colour appointment was carried out, all of us are hugely relieved we found out the easy, stressless way.
You must book a skin test if you have had any of the following:
For anyone that requires a skin test (or if you are under any doubt or concern that a recent illness may include you), this must be done at least 48 hours prior to your appointment.
Whilst it can be carried out on a drop-in basis, we would now much prefer that you notify us in advance, so that we can be ready for you. The easiest way of doing this is by emailing your salon of choice and we can simply make a note of what time you're coming in.
Our hair colours are supplied by Redken with whom we work closely and The Chapel salons are among the first to get to work with their most up-to-date products. Even if your hair has been regularly coloured we are obliged to carry out the test and can only proceed with colouring your hair once we are satisfied that it is safe to do so.
We appreciate that the skin test can be inconvenient from a practical point of view, (from a purely business perspective we would much rather not need to carry it out) It’s only for our guests' safety.
We are very grateful for your cooperation and we really look forward to looking after you soon and helping you feel like you again,
The Chapel Team